Cancellation Policy

 We understand that life can get busy and things can come up at the last minute, however to ensure that clients don’t miss out we do require a minimum of 48 hours notice for all appointment cancellations or changes. No show or failure to provide us with more than 48hours notice for an appointment change will result in a $100 cancellation fee being charged.

 We ask that you please arrive promptly for your appointments. If you are running late, a phone call would be appreciated. Your treatment time may need to be shortened or rescheduled to avoid inconvenience to other clients. Cancellation fees are applicable if you miss your appointment entirely or arrive too late to progress with your appointment.

Gift Certificates

​Are not redeemable for cash under any circumstance, non-refundable and non-transferable to third party. Our Gift Certificates may be used on any service or product. They must be presented at time of treatment to be valid – we are unable to honor lost or stolen vouchers. Gift Certificates can be purchased in the clinic or via our web store.

Treatment Packages

Our Treatment Packages are valid for a period of 12 months from the date of purchase and are not redeemable after this time. They are not redeemable for cash under any circumstance, non-refundable and non-transferable to third party

Products

All of our retail products are provided by an authentic Australian supplier. They are regularly changing on our shelves so the expiry date is well ahead. We will prescribe a product that is most suitable to your skin type and needs. Unfortunately, we do not offer refunds for change of mind.

Please ensure you have read and understood our booking policies before you book your appointment with us. 

If you have any questions please do not hesitate to reach out!